Cappadocia Cave Resort & Spa (CCR)

I can’t attach videos to tripadvisor but I attached some images. The videos showed the broken furniture and bathroom fittings almost falling off. They’re on my google review . I thought the recent bad reviews were maybe just exaggerating but no, they are correct. If this was a cheaper three star hotel I wouldn’t leave this review. Because this hotel is five star and charges high money, I wanted to share the experience so that others don’t arrive disappointed Some of the furniture in the room is falling apart, the bathroom is dirty even after cleaning and the bathroom fittings are loose. The air con works but sounds like it needs replacing. The worst thing is the staff attitude. We had something like 5 key cards fail, meaning I had to go to reception multiple times for help, and they have a very bad attitude to any problems. I saw various customers complain about something in their room and asking to be moved to a new room but the staff simply do not care at all and say “this isn’t a problem” and “you cannot move room”. They use “I don’t understand your problem” as a default meaning “go away” If you call reception for something eg they hadn’t given us shampoo etc, they say they’ll send someone but it never happens We had a problem with an alarm belonging to the hotel beeping loudly every 30 seconds all night meaning I couldn’t sleep. So I was VERY tired the next day and asked reception for help The receptionist Seren could not care less. She laughed at me saying “what should I do”. When I said can I move room she simply said no as “there is no problem”. Eventually I found the source of the alarm, filmed it and showed her and then she believed me and she got it fixed. Video attached to reviews I left on google Customer service was basically terrible, I’ve never been in a situation where the staff hear a complaint and grin/laugh/smirk and refuse to act or even pretend to care even after multiple attempts. Breakfast was ok, with a big selection of things like cauliflower, rice, eggs, it felt like an old fashioned 1970s hotel restaurant space. Coffee was terrible, lukewarm warm brown water in a self service jug A cup of Turkish tea and a cup of coffee and a baklava for 2 people in the other restaurant owned by the hotel, cost us around £24/ 28euro / 1000 Turkish lira. They didn’t tell us the price when we ordered it, but In Istanbul you will get Turkish tea for free or 50-100tlr and baklava is cheap, so we didn’t think to ask - we charged it to the room and had a big shock when we checked out The view from the hotel is amazing. You are paying only for the view here. It is an amazing view. You see balloons, red valley in the distance. But there are many hotels with this view in Uchisar. The spa facilities seem fine. The outdoor pool was out of use according to the spa staff In my opinion the decor and broken furniture and bad attitude of the staff should make it a 2* hotel, with the view from the rooms of a 5* hotel They seem to host big

ALL the negative reviews reflect exactly what we experienced! At that time manager Ilhan and the non English-speaking staff could not care less!… I have already notified the Small Luxury Hotels of the World Group of which the Cappadocia Cave is part . There are so many lovely hotels in the area- just select another one!

We had a below par experience at the hotel. We had multiple issues (1) people did not speak English (2) Room and upkeep was at best average (3) Room service was poor (4) we had hotel staff just walk into our room multiple times All in all a below average experience and certainly not expected from a place that charges almost $400 a night

Room was not at all good. No baggage rack was available. Sofa n furniture was like antique. Filled the room with furniture whatever they have in spare. Called 3 times for coffee n tea refills. Went personally but nothing happened. Check out time was given to pick up the luggage. We had to go to the office to wake them up n help with the luggage. Dining room was the worst experience. Went 1 hour before for the breakfast closing time. No food was available. No cutlery was given , asked for cutlery but no one bothered so we had to set our own table to have breakfast. Manager was there but he didn’t bother to do anything. Worst of worst experience.

Absolutely worst hotel I have stayed in my life dodo not deserve any star for this hotel. Reception very rood Room absolutely untidy and not clean Bathroom half of the fittings were not working Dustbin full of dirty stuff from previous passenger not bother to clean No amenity or food or snacks in room even if chargeable Fridge is empty and dirty No glass of whiskey or wine in room Restaurant not provide anything in room service Surprisingly they charge for bucket of ice 30 usd. If ask in room Breakfast untidily kept and though juice is kept along with breakfast but chargeable Still many thing I donot remember but staying in this hotel is night dream. If any responsible hotel association is reading this request you to remove five star property for this property. Absolutely disgusting and awful.

Location is excellent with terrific view from room of Hot Air Ballons and valley. Staff of reception was very helpful and patient in answering all my queries. Indoor pool and spa is super. Indian restaurant in the hotel with good limited vegetarian options

Great location with amazing views of the valley and surrounds from the roof top balcony. Uchisar castle provides a spectacular back drop which looms over the hotel. Its a great location to view the hot air balloons each morning for the sun rise. The young guys managing the hotel were very friendly and helpful during our time.

Everything you want in a hotel, it had class, very clean, hospitality is great, good choices and options for food & dining. İt's a very quiet place, it has a very beautiful view, in the morning you can watch the hot air balloons, in the afternoon after the rain, you can watch the rainbow front of your room, this is inapproachable..All the staff deserve a mention, but a special thank you has to be extended to Pirouz, whom we know consider a dear friend. I highly recommend going on this trip! Overall the holiday was fantastic and extremely relaxing which is what I needed.

This Luxurious and beautiful cave hotel comes with the best team of staff. Pirouz made this stay unforgettable for our family of 9. Breakfast was great and the views are unforgettable. We watched the hot air balloons from our balcony as we had decided not to participate. The spa was amazing which is next door to the hotel. Will recommend this Cave/ castle luxury resort to all of our friends and family.